Privacy Policy
SWACO — Swami Nath Trading Company ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us.
Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you submit a quote request or contact form
- Business name and GST number for B2B invoicing purposes
- Delivery address and city for order fulfillment
- Communication history via WhatsApp, phone, or email
How We Use Your Information
- To respond to your product enquiries and send quotations
- To process orders and arrange delivery
- To generate GST invoices for your purchases
- To send order updates via WhatsApp or SMS
- To improve our products and services
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with delivery partners or logistics providers strictly for order fulfillment purposes.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Contact Us
For any privacy concerns, contact us at info@swacoelectricals.com or WhatsApp +91 98212 58991.
Terms & Conditions
By using the SWACO website or placing an order with Swami Nath Trading Company, you agree to these terms and conditions.
Products & Pricing
- All prices are subject to change without prior notice
- Prices shown are exclusive of GST unless stated otherwise
- Product availability is subject to stock at time of order
- Images are representative — actual product may vary slightly
Orders & Payment
- Orders are confirmed only after receipt of payment or written confirmation
- We accept NEFT, RTGS, UPI, and online payment via Razorpay
- GST invoices are issued for all orders to registered businesses
- Bulk orders may require advance payment
Delivery
- Delhi NCR deliveries: Same day or next day (subject to stock)
- Pan India deliveries: 3–7 business days via courier
- Delivery timelines are estimates and not guaranteed
- Risk of loss transfers to buyer upon dispatch
Warranty
All products carry manufacturer warranty. Warranty claims are subject to each brand's specific terms and conditions. We will assist in facilitating warranty claims with the manufacturer.
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi.
Refund & Return Policy
We want you to be completely satisfied with your purchase from SWACO — Swami Nath Trading Company. Here is our return and refund policy.
Return Eligibility
- Returns accepted within 7 days of delivery
- Product must be unused, in original packaging, with all accessories
- Damaged or defective products must be reported within 48 hours of delivery with photos
- Custom-ordered or cut-to-length products (e.g. cables cut to size) are not returnable
Return Process
- Contact us on WhatsApp (+91 98212 58991) or email with your order details and reason for return
- We will arrange pickup or guide you on how to send the product back
- Refund or replacement will be processed within 5–7 business days of receiving the returned product
Refunds
- Refunds are issued to the original payment method
- For NEFT/bank transfer payments, refunds are made to the same bank account
- GST will be refunded in accordance with applicable tax regulations
Non-Returnable Items
- Cables cut to specific lengths
- Products with broken seals or signs of use
- Products damaged due to incorrect installation or misuse
Contact for Returns
WhatsApp: +91 98212 58991 | Email: info@swacoelectricals.com